General Questions
 

1. What services does Shields Medical Center offer?

We provide a wide range of services, including sexual health consultations, PrEP and PEP packages, IV drips, lab tests and screenings, vaccinations, anti-aging treatments, and holistic wellness care.
 

2. Where is Shields Medical Center located?

We are conveniently located in the heart of Bangkok City Center. Please visit our Contact Us page for the exact address and directions.
 

3. How can I book an appointment?

You can book an appointment online through our website or by calling us directly at +66 90 229 5155. Our staff will be happy to assist you.

​

Booking and Appointment Questions
 

4. Do I need to make an appointment in advance?

Yes, we recommend booking your appointment in advance to ensure availability. Walk-ins are also welcome, but priority is given to those with appointments.
 

5. Can I book an appointment online?

Yes, you can book your appointment through our website by selecting your desired service and preferred date and time.
 

6. What happens if I need to cancel or reschedule my appointment?

Please notify us at least 24 hours in advance to avoid a cancellation fee. You can reschedule your appointment through our website or by calling our clinic directly.
 

7. Do I need to prepare anything before my consultation?

Depending on the service, you may need to fast or bring relevant medical records. Our staff will inform you of any specific requirements when you book.

 

Pre-Order Questions
 

8. How do I place a pre-order for PrEP or other medications?

Pre-orders can be made online through our website. Full payment is required at the time of order to secure your reservation.
 

9. Do I need a blood test before receiving PrEP?

Yes, you must complete a blood test either at Shields Clinic or submit a recent test report from an accredited medical facility. Your PrEP will only be released if the test results meet the eligibility criteria.
 

10. Can I get a refund if I cancel my pre-order?

Refunds are not available once the pre-order is completed. If the required medical testing is not completed, partial refunds may be issued, subject to administrative fees.

 

Payment and Refund Questions
 

11. What payment methods do you accept?

We accept cash, credit/debit cards, and online payments via our website.
 

12. When do I need to make a payment?

Pre-orders require full payment at the time of order. Service bookings are paid at the clinic after consultations or treatments.
 

13. Are there any additional charges not included in the service fee?

Yes, fees for blood tests or consultations are not included in the pre-order package unless specified in the promotion.
 

14. How long do refunds take to process?

Refunds are processed through the original payment method and may take up to 14 business days to reflect in your account.

 

Service-Specific Questions
 

15. What is PrEP and how does it work?
PrEP (Pre-Exposure Prophylaxis) is a preventive medication for reducing the risk of HIV transmission. It is taken regularly as prescribed to be effective.
 

16. What types of IV drips do you offer?

We offer a variety of IV drips, including energy boosters, immune support, anti-aging treatments, and detox drips. Our medical team will recommend the most suitable option based on your needs.
 

17. What vaccinations are available at the clinic?

We offer various vaccinations, including the HPV vaccine (Gardasil 9), influenza vaccine, and other preventive vaccines. Please contact us for the full list.
 

18. How often should I get tested for STIs?

Regular STI screenings are recommended for sexually active individuals, especially those with multiple partners. Speak to our healthcare professionals for personalized advice.

​

Safety and Privacy Questions
 

19. How does Shields Medical Center protect my privacy?

Your personal and medical data is securely stored and protected as per local and international data protection laws. Please refer to our Privacy Policy for more information.
 

20. Is my medical information shared with anyone?

We do not share your medical information with third parties without your explicit consent, except as required by law.

 

Still Have Questions? If your question is not listed here, feel free to contact us directly. Our team is happy to assist you!